Retaining Team Members In Your Organization

I’ve been talking to several network marketers, those just starting out and those who are veterans to the game and when asked about what their major concerns are aside from getting leads and recruiting them into their organization; the common answer is, “retention of team members”. Retention in network marketing has become a common issue amongst many and I am going to share a few things you can do to help keep this number HIGH.

Most of the time, a lot of your effort is exerted to recruiting new people and with that being a heavy task, you sometimes forget to check on how the current members of your team are doing. I know you may have a back-office or some type of system that allows you to see how their sales are going, but that’s not the type of checking in they need. They need that personal touch that shows them that you really care about their success and that you are there for them if they need you.

Let me offer some tips for you that will improve your retention rate.

1. Be customer-oriented. Isn’t that what you expect from the services given to you, from your cable service to the restaurant you go to? When you are happy with the service, you are establishing your loyalty to that company. This is true with your team members. They signed up because of you and your service and to your members is equally important to the product or service they are buying. Rate yourself from a scale of 1 to 5 on this and if your score is 3 or below, then do something to make your down-line happy and feel supported. You can do it; a phone call and home meetings are ways to express your concern to your team.

2. Coach the new members. Oh, this can be something that will really need your time but think about it, the rewards and fulfillment will be high when you have empowered somebody to work like you, not forcing your member, but inspiring and motivating them to focus and work hard and smart to get their own business running.

3. Feel what your team needs. You should start to ask about their concerns and be sensitive about what they need. They always have something to say. Listen, emphasize and offer help, assistance or support. Wouldn’t it be better if you think ahead and anticipate their needs? By the time they say it, you already have a solution or better yet, even before they inform you about it, you already have acted to help them. I promise, that will surely be appreciated!

4. Start recording important details about your team members.  Find out when their birthdays and anniversaries are and greet them with a phone call or put a card in the mail when the time comes.  This will be a really big surprise to them and it will show a really nice gesture. Do you think they would like this?  Of course they will. They will value your gesture and will strive to become productive members of your team if they feel your sincerity in the relationship that you have established with them.

5. Be in close coordination with your down-line. With your active participation in what they are doing, you are expressing your full support in their efforts. Host weekly training calls or Webinars, to ensure all of their questions are answered. And guess what?  If you do this, their knowledge will be increased, which in turn will make them feel more empowered and their production levels will increase as well.

Now, is this possible to do all this? Oh, yes, it is. And if you start today, your attrition rate will significantly go down and your bottom line will just continue to grow.

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